You might find it ironic that we steadfastly refuse to trust computers and software.
A computer is a tool, and it should work for you, as effortlessly as possible. Your email should never fail, and you should always be able to print that proposal, or that contract, in time to sign it and send it. Your hard drive should never fail, nor should the redundant systems that are backing up your data. There will never be any overwhelming power surges, earthquakes, fires, floods, theft, or civil disturbances that could possibly affect your company. You are the luckiest person alive.
Well... probably not. Every company needs a disaster recovery plan, no matter how rudimentary. Part of that plan should concern data recovery and systems recovery. Routine, full system backups are absolutely essential, and ideally they are transported off site. Scripted backup systems are fine, until the script fails for some reason (electromechanical failure, software bugs and dust buffalo invasions, we've seen it all). So it is important to check on logs to ensure that daily backups are running properly, in addition to other critical network functions. And it is also important to stay on top of updates, for the sake of security and compatibility. All of that speaks to the necessity of routine preventative maintenance services. We do rely on these systems, but we like to keep an eye on them, to make sure that we can continue to rely on them.
The reality is that you will also need user support, to one degree or another. IT changes very quickly; the pace of innovation has been relentless for years. But people are what matter, and we can help your people get adjusted and learn to master their computers, phones, and websites. We often find it makes sense to handle user support tasks with a punch-list, either on a regular basis, or when called in for another reason.
Polaris IT Solutions offers Service Agreements that specify a regular monthly schedule for maintenance and support tasks. In return for the predictability of the schedule and the revenue, we apply a 25% discount to the prescheduled labor. In addition, the Service Agreements oblige us to provide emergency service to our contracted clients. While we would generally provide ASAP service to any business in need of help, we provide a contractual reassurance of timely emergency support to clients that enter into a Service Agreement. Polaris IT Solutions Service Rates
